Updated: September 2015
These Sale Terms set out the terms and conditions that will apply when you purchase merchandise through our site. If you are unable to understand, or have any questions about, these Sale Terms please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these Sale Terms before you submit an order to us.
Prior to submitting an order by clicking the 'SUBMIT ORDER with obligation to pay' button on the Review & Place Order page, please save or print a copy of these Sale Terms to keep on file for future reference regarding the order you are submitting. We have the right to change these terms so review and save or print a copy of these terms prior to each order that you submit.
1. ORDER AND ACCEPTANCE
If you would like to order merchandise, you can use the order process on our site to place an order.
Each order submitted does not bind you, but constitutes an offer from you to purchase the relevant merchandise from us in return for payment by you correlating to the prices displayed at the time the order was placed. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
Once we have received your order through our site we will send you an email to the email address that you have provided to us acknowledging receipt of the order.
If we are unable to accept your order, other than for fraudulent purposes, we will send an email informing you of the reason for the rejection.
After receiving your order, we will check that the relevant products are in stock. Our contract will only be concluded and EMIAN will only be deemed to have accepted your order (or any part of your order) once the requested merchandise has been shipped and we have sent a shipment confirmation email to you confirming that all or part of the merchandise ordered is still available and has been shipped. The contract will only relate to that part of the order of merchandise which has actually been shipped and no contract will have been created in respect of any merchandise which you may have ordered which we were unable to ship. The contract may be entered into in the following languages: English, French or Spanish.
We will take reasonable steps to ensure that the prices and other information about merchandise on our site are accurate. However, it is always possible that despite our efforts, some of the merchandise may be incorrectly described or incorrectly priced on the site. If an error relates to merchandise for which you have placed an order, we may reject your order under Clause 1(b) above. If we reject your order because of an error, we will notify you at the email address that you have provided to us and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error.
If we have notified you that we have accepted your order and you have received a shipment confirmation email, you will not be required to pay more than the price that was displayed on our site at the time that you placed your order for the merchandise that you have requested, and if we have sent you merchandise which is different from the description of the relevant merchandise on our site at the time that you placed your order, you will also have the right to return it. Please see the terms of our return and exchange policy listed below.
If you have any questions, comments or concerns regarding our order acceptance policy, or if you consider that your order was rejected by us in error, please contact us by emailing us at: firstname.lastname@example.org.
2. PRODUCT AVAILABILITY
The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.
We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.
3. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed by us. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise: please see the terms of our return and exchange policy listed below.
International shipping is available when ordering merchandise from our site.
Please note that we cannot:
We will refuse to accept your order if you request that we do any of the above.
Shipping and handling charges will depend on the value of your order, the country to which the merchandise is being shipped and your required shipping time.
Merchandise that we deliver to you will become your property at the time that you receive it. As soon as we have delivered the merchandise to you, you will become responsible for it, and for any loss or damage to it thereafter.
5. PRICES AND PAYMENTS
We reserve the right to vary the price of our merchandise at any time. We will not alter the price of any merchandise covered by an order after we have accepted the order.
You may pay for your order using either a credit card or prepaid debit card from Visa, MasterCard, American Express, Maestro, a debit card with a Visa or MasterCard logo, an American Express charge card or PayPal. Debit payment methods will be processed as credit
When we receive your order, we will place a "hold" on your Visa, MasterCard, American Express, or Maestro payment card or Paypal for the total value of your order. If the "hold" on your card has been authorized by your bank or building society, we will take payment for the merchandise from your card when your merchandise, or the first part of the merchandise that you have ordered, is dispatched. You should note that placing a "hold" on your Visa, MasterCard, American Express or Maestro card or Paypal or taking payment from your card or from Paypal, does not constitute acceptance of your order. Our contract is created only when we send you an email confirming that we have dispatched your merchandise or the first part of the merchandise covered by your order, or (ii) if you placed your order over the telephone, when we actually dispatch your merchandise or the first part of the merchandise covered by your order.
The charge for your order will appear on your credit, debit or charge card statement as "EMIAN" If you wish to dispute the validity or amount of a charge that appears on your credit, debit or charge card statement, please contact us by emailing us at email@example.com.
If you cancel an order, or an item in your order, under Clause 3 above, any authorized "hold" on your Visa, MasterCard, American Express or Maestro payment card, or Paypal account, will usually be released within three (3) to five (5) working days from the date of cancellation.
6. RESALE / RESHIPPING OF OUR MERCHANDISE
It is important for us to monitor the quality of the merchandise that our customers purchase in order for us to maintain customer satisfaction and therefore you must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our merchandise. We reserve the right to refuse to accept your order if we suspect that you intend to resell our merchandise.
7. RIGHT OF CANCELLATION / RETURNS / REFUNDS / EXCHANGES
If you are not satisfied with the merchandise that you ordered, you may return it to us for an exchange or a refund.
Right of Cancellation
You have the right to cancel without providing reason within fourteen (14) days from the date that the merchandise is physically received by you or a third party other than the carrier.
You will need to inform us in a clear statement via post at EMIAN Returns Department, Rambla de la muntanya street 93, 08041 Barcelona (Barcelona), by email at firstname.lastname@example.org, by sending us a notice on the Contact Us section of the site, or you can email or post the completed right to cancel form at the end of this file (but you are not obligated to use this form). Note: If you contact us, you will still need to return the merchandise without undue delay within 14 days of contacting us. If you contact us to exercise your right to cancel we will communicate to you an acknowledgement of the request, typically by email.
If you provide cancellation notice we will refund without undue delay, and not more than 14 days from when we receive the merchandise, all payments received from you for the merchandise being returned. This includes the amount of the item(s) purchased and the original shipping and handling charges, but you will be responsible for the return shipping costs. You cannot seek payment of the refund until either we have received the merchandise. If you have used the items other than what is necessary to establish the nature, characteristics and functioning of the items, you are liable for the diminished value and we may reduce the amount of the refund accordingly. We will make the refund to the same payment type you used for the initial order, unless we have provided another option and you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund.
Refunds for Faulty Merchandise
If you wish to return merchandise for a refund which is faulty, or otherwise damaged when you receive it, which does not correspond to the description on our site, or which develops a fault after you receive it, you can email us at email@example.com. We may give you the option of emailing or posting to us a photograph of the faulty, damaged or non corresponding merchandise. If you email us to request a refund, we may ask you to return the merchandise to us before we can process your refund. You should note that we cannot process your refund if you return merchandise purchased online by: (i) visiting one of our wholesalers or opticians, or (ii) by post to one of our wholesalers or opticians. All purchases made at an EMIAN BÖHE store must be returned to an EMIAN online store. Merchandise must be returned in its original individual packaging where applicable. When you return the merchandise to us, please remember to include details of why you consider that the merchandise to be faulty, damaged or does not correspond to the description on our site.
Once we receive the merchandise and confirm that it is faulty, damaged or does not correspond to the description on our site, we will refund to you the cost of the merchandise and the original shipping and handling charges paid by you. If you use the return label included in the shipment we will not charge you for the return cost. We will usually credit the refund back to the payment card that you used to pay for the merchandise within approximately fourteen (14) days from the date that we receive the merchandise, although it may take a while longer for the refund to show up on your payment card statement. Please note, in order to receive a refund you will need to provide your order number, or information associated with your order to identify your order number, so we can locate the purchase in our system and provide a refund to the original payment type.
If we examine the merchandise that you have returned to us and, in our reasonable opinion, do not consider that it is to be faulty you will not be entitled to a refund, we will charge your original payment type for the use of our refund system. This provision does not set-aside your legal rights in this respect.
If you would like to exchange merchandise which is faulty, damaged or does not correspond to the description on our site please see the terms of our exchange policy listed below.
Refunds for Non-Faulty Merchandise
If you are not satisfied with any merchandise that you have received, or we have emailed you to confirm that your order has been processed but you would like to cancel it, you may request a refund by: (i) sending the merchandise back to us, at your cost, at EMIAN Returns Department, Rambla de la muntanya street 93, 08041 Barcelona (Barcelona) or (ii) emailingus at firstname.lastname@example.org. You should note that we cannot process your refund if you return merchandise purchased online by: (i) visiting one of our wholesalers or opticians, or (ii) by post to one of our wholesalers or opticians. All purchases made at an EMIAN BÖHE online store must be returned to an EMIAN online store. Merchandise must be in resalable condition and returned in its original individual packaging. You need to keep merchandise for which you have requested a refund in your possession and take reasonable care of it until it is returned to us.
All purchases will be refunded back to the original payment type. Please note that you will be responsible for the return shipping costs. In order to receive a refund you will need to provide your order number, or information associated with your order to identify your order number, so we can locate the purchase in our system and provide a refund to the original payment type.
If you wish to exchange merchandise that you have received from us, you can do so by sending the merchandise back to us at EMIAN Returns Department, Rambla de la muntanya street 93, 08041 Barcelona (Barcelona). If you wish to exchange merchandise which is faulty, damaged or does not correspond to the description on our site, you can also email us at email@example.com. When you email us, we may give you the option of emailing or posting to us a photograph of the faulty, damaged or non-corresponding merchandise. If you email us to request an exchange, we may ask you to return the merchandise to us before we can process your exchange. You should note that we cannot process your exchange if you exchange merchandise purchased online by: (i) visiting one of our wholesalers or opticians, or (ii) by post to one of our wholesalers or opticians. All purchases made at an EMIAN online Store must be returned to an EMIAN online Store. Merchandise must be in resalable condition and be exchanged in its original individual packaging. When you return the merchandise to us you must also include details of the new items that you wish to purchase. Once we receive the returned merchandise, we will process your exchange and send you the new merchandise that you have requested. Please note that you will be responsible for any applicable shipping and handling charges for replacement merchandise. We will either credit, or take payment from, the payment card used to make your original purchase if there is any difference between the price of the merchandise that you have returned and the price of the replacement merchandise that you have requested. If you have returned merchandise to us for exchange which is faulty, damaged or does not correspond to the description on our site.
All of our merchandises contains a warranty against manufacturing faults for a period of one year except for Europe where the period is extended for (2) years.
Emian Böhe Sunglasses reserves the right to determine manufacturing defects and requires proof of purchase sent to you upon your purchase.
If a product is not considered to be manufacturing defective according the criterion set forth by Emian Eyewear(i.e. lens scratched, temples deformed by irregular use, etc), we will repair the merchandise; however such reparation costs will be recharged to the buyer.
10. OUR LIABILITY TO YOU
Nothing in these Sale Terms will exclude or limit our liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.
We will not be liable to you under a contract for:
Nothing in these Sale Terms will affect your statutory rights.
11. PERSONAL INFORMATION
12. USE OF OUR WEBSITE
13. GENERAL TERMS
The contract between you and us is governed by the law of Spain.
If either you or we do not enforce or delay enforcing any of our rights under a contract, this will not stop us from doing so at a later date.
If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
No party other than you or us has any right to enforce any term of a contract.
14. CONTACT US
If you have any questions about these Sale Terms, please contact us either by emailing us at firstname.lastname@example.org.
Right of Cancellation
Complete and return this form only if you wish to withdraw from the contract.