If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
RETURN OF MERCHANDISE PURCHASED ONLINE
For a full refund, please send your merchandise back to us using the Return Label provided with your purchase.
IMPORTANT RETURN INFORMATION
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if returned to us.
You can use the Return Label that was provided with your purchase, there is a 18.00 EUR charge to use this service that will be deducted from your refund.
If you choose to use your own carrier you will be responsible for return shipping costs.
Returns and exchanges cannot be processed at our wholesalers or opticians.
EXCHANGE OF MERCHANDISE PURCHASED ONLINE
We exchange any merchandise in resalable condition with a copy of your original invoice.
List the items you want to exchange on your invoice and send the items back to us using the Return Label provided with your purchase.
You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
QUALITY OF YOUR MERCHANDISE
If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at firstname.lastname@example.org
If you use the return label included in the shipment, we will not charge you for the return cost of faulty, damaged merchandise.
RETURN / EXCHANGE TIME FRAME
Upon receipt of your return, allow up to 5 working days for the credit to appear on your payment card statement.